Shipping policy

Shipping Policy

Order processing

Orders are generally processed and shipped within 5 business days after cleared payment is received.

Business days are Monday through Friday, excluding public holidays.

During product launches, promotions, peak shopping periods or unusually high order volumes, processing may take longer. Preorder, backorder, made-to-order or special-order products may have different estimated dispatch dates, which will be stated on the relevant product page or communicated to you.

Once your order ships, we will send a shipping confirmation to the email address supplied at checkout. Where available, this will include a tracking number or tracking link.

Estimated delivery

Unless a different estimate is shown on the product page or at checkout, orders are generally expected to arrive within 15–21 business days after tracking is provided.

Delivery estimates are not guarantees. Delivery may be affected by carrier delays, customs processing, weather, peak periods, local disruptions, remote-area service limitations or other circumstances beyond our reasonable control.

Orders containing multiple items may be shipped separately and may arrive in different parcels on different days. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Shipping origins

Super Tiny Tech works with multiple fulfilment partners and suppliers.

Products may ship from different domestic or international fulfilment locations, depending on availability and the delivery destination. The shipping origin may therefore differ from our mailing address.

Shipping rates and destinations

Available shipping methods, rates and destinations are displayed at checkout.

Any free-shipping promotion applies only where shown and may be subject to product, order-value or destination restrictions.

We may be unable to ship certain products to some locations due to carrier limitations, customs rules, battery or electronics restrictions, sanctions or local laws. If we cannot fulfil an order, we will contact you and issue an appropriate refund.

Tracking

Tracking information may take several business days to begin showing movement after the label is created, particularly for international shipments. A temporary lack of scans does not necessarily mean the parcel has not shipped.

If the estimated delivery window has passed and tracking has not updated for a reasonable period, contact contact@supertinytech.co with your order number. We will review the shipment with the carrier or fulfilment partner.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Super Tiny Tech is not responsible for a delivery failure caused by an address entered incorrectly or incompletely by the customer.

If a parcel is returned to sender, refused or left uncollected, we may require payment of any reshipping cost or deduct the original shipping and return charges from a refund, to the extent permitted by law.

Lost, stolen or marked-delivered parcels

If tracking shows that a parcel was delivered but you cannot locate it, first check around the delivery location and with household members, neighbours, building management, reception or the local carrier.

Where tracking does not confirm delivery and the carrier determines that the parcel was lost in transit, we will provide an appropriate remedy, which may include a replacement or refund.

Claims are reviewed individually and may require a signed statement, identity verification, carrier investigation, police report or other reasonable evidence.

Super Tiny Tech is not responsible for theft occurring after confirmed delivery to the address provided, except where applicable law requires otherwise. We will nevertheless assist with available carrier information and claim procedures.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other government charges.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying them. Super Tiny Tech does not control these charges and cannot predict their amount.

If an international parcel is refused or abandoned because duties, taxes or fees were not paid, any refund may be reduced by the original shipping cost, return shipping, duties, taxes, brokerage charges and other costs incurred, to the extent permitted by law.

Contact information

For shipping questions, contact:

Super Tiny Tech
Email: contact@supertinytech.co
Phone: (307) 414-1442
Address: 701 Tillery Street, Unit 12, Austin, Texas 78702, United States

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