Refund policy
Refund Policy
We want you to enjoy your purchase from Super Tiny Tech. If something is not right, please contact us at contact@supertinytech.co and we will do our best to help.
30-day return period
You may request a return within 30 days of the date your order is delivered.
To qualify for a return, the item must be in the same condition in which you received it: unused, complete and in its original packaging, with all accessories, manuals, cables, inserts and other included components. You must also provide your receipt, order confirmation or other proof of purchase.
To begin a return, email contact@supertinytech.co with:
- Your full name;
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Photos or video if the item is damaged, defective, incomplete or incorrect.
Returns sent without first contacting us and receiving return instructions may not be accepted.
Approved returns must be sent to the address provided by our support team. The return destination may differ from our mailing address, depending on the product and fulfilment location.
Return shipping
If you are returning an item because you changed your mind, ordered the wrong product, entered incorrect information or no longer want the item, you are responsible for the return shipping cost. Original shipping charges are non-refundable unless required by law.
If we confirm that your item arrived damaged, defective, materially different from its description, incomplete or incorrect, we will provide an appropriate remedy. Depending on the circumstances, this may include replacement parts, a replacement product, a prepaid return label, store credit or a refund.
Please use a trackable shipping service for returns. Super Tiny Tech is not responsible for return parcels that are lost, misdirected or damaged before reaching the approved return address.
Damaged, defective, incomplete or incorrect items
Please inspect your order as soon as it arrives. Contact us within 7 days of delivery if the item is damaged, defective, incomplete or incorrect.
Include your order number and clear photos or video showing the product, packaging, shipping label and the issue.
Some technical issues can be resolved through setup guidance, troubleshooting, a replacement cable, a firmware update or another simple remedy. We may ask you to complete reasonable troubleshooting steps so that we can identify the issue and provide the fastest appropriate solution. This does not limit any rights you may have under applicable consumer law.
Damage caused by misuse, accidental damage, unauthorised modification or repair, improper charging or power supply, failure to follow instructions, ordinary wear and tear, water exposure where the product is not advertised as water-resistant, or incompatibility that was disclosed before purchase is not considered a manufacturing defect.
Non-returnable items
We cannot accept returns of:
- Gift cards;
- Downloadable or digital products after delivery or access;
- Items marked “final sale” or “non-returnable” before purchase;
- Personalised, customised or made-to-order products, except where damaged, defective or incorrect;
- Products that have been materially altered, damaged or used beyond what is reasonably necessary to inspect them;
- Items missing original components, accessories, packaging, serial numbers or security seals; or
- Products restricted from return for health, hygiene, safety or legal reasons, where clearly disclosed before purchase.
This section does not exclude returns or remedies required by applicable law.
Exchanges
The quickest way to obtain a different item is to request a return for the original item and, once the return is approved, place a new order.
If an item arrived defective or incorrect, contact us before placing another order so we can arrange the appropriate remedy.
Order cancellations and address changes
We begin processing orders promptly. To request a cancellation or address change, email contact@supertinytech.co as soon as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered fulfilment or been shipped.
Customers are responsible for entering a complete and accurate delivery address. If an order is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we may deduct the original shipping cost, return-to-sender charges and any reshipping costs from the refund, to the extent permitted by law.
Refunds
We will notify you after we receive and inspect an approved return.
If the refund is approved, it will be issued to your original payment method, generally within 10 business days of approval.
Your bank, credit-card provider or payment service may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at contact@supertinytech.co.
European Union 14-day cooling-off period
If your order is delivered into the European Union and the law applies to your purchase, you may have the right to cancel or return your order within 14 days without giving a reason.
The item must be returned in the same condition in which it was received, with its original packaging and proof of purchase.
Statutory exceptions may apply, including to personalised goods, certain sealed goods after opening and digital content supplied with your prior consent.
Contact information
For return or refund questions, contact:
Super Tiny Tech
Email: contact@supertinytech.co
Phone: (307) 414-1442
Address: 701 Tillery Street, Unit 12, Austin, Texas 78702, United States